Question 1

Can I use a Virtual Office Address on my business stationery and website?

Accepted Answer

Yes, you can use your Virtual Office Address wherever you want to promote your business; on your business cards, website and email signature.

Question 2

Can I use a Virtual Office Address for my registered business address?

Accepted Answer

Yes you can, however due to UK law you will need to display your company name on a sign in the lobby of your Virtual Address location.

There is a £99 set up fee and a further monthly charge of £19 to maintain this.

Question 3

Is a Virtual Office Address a real building?

Accepted Answer

Yes, all Virtual Office Addresses are in professional business centres, containing workspace and meeting rooms.

Question 4

What happens if a customer turns up at my Virtual Office Address?

Accepted Answer

The receptionist will greet them, and explain that you are not on the premises today and take a message for you. If you have arranged to meet someone, we will notify you.

Question 5

Can I use a Virtual Office Address for a Google My Business listing?

Accepted Answer

You can use a Virtual Office Address with a large range of online listing and directory services.

“Listings on Google My Business can only be created for businesses that either have a physical location that customers can visit or that travel to visit customers where they are.” – This is true as your customers are welcome to visit your physical centre location and judging from the product you’ve bought, you will probably also travel to visit customers.

“Service-area businesses can't list a "virtual" office unless that office is staffed during opening hours.” – all our locations are staffed during normal opening hours.

Whilst our Virtual Office Addresses technically meet the criteria for a Google My Business listing, there may be instances where customers are not able to list their location.

Question 6

Is there a compliance process?

Accepted Answer

UK Money Laundering Regulations require virtual office providers to verify the identity of each director who owns more than 25% of the company.

This requires you to provide proof of ID, address and company registration information before we are able to handle your mail.

Question 7

How does the mail handling service work?

Accepted Answer

The team at your Virtual Office Address will hold your mail and you can come in to collect it during normal opening hours – typically 9am to 5:30 pm but may vary according to your location. For an additional monthly cost you can have your mail forwarded on a daily, weekly or monthly basis to an address of your choice. If you would like to find out more about the mail forwarding service, speak to the team at your Virtual Office Address. *Not included in the USA

Question 8

When can I start using mail handling or mail forwarding?

Accepted Answer

Within 24 hours of signing up to your plan, you will be contacted by the team at your Virtual Office Address to get your services set up.

Question 9

Who answers my calls, and where are they based?

Accepted Answer

A qualified professional receptionist will answer all calls in your company name and will provide a key extension of your business as the first person that clients talk to. All calls are handled by our centralised call handling team.

Question 10

How does the telephone answering service work?

Accepted Answer

You will receive a local phone number and three named contacts on your Virtual Office Assist account. All calls are answered in your company name and will be transferred to a nominated number or voicemail.

Question 11

What other telephone answering packages do you offer?

Accepted Answer

For an additional monthly cost you can choose a premium call answering package where calls are answered using your company greeting. The caller's name and reason for calling is then taken and the receptionist will contact you and ask if the call should be put through. If you decide not to take the call, the receptionist will take a note from the customer. To find out more about the premium call answering package, speak to the team at your Virtual Office location.

Question 12

How do I find a business lounge?

Accepted Answer

As a Virtual Office Mobile or Workspace customer, you have access to over 2,500 business lounges in 100 countries around the world. You can use the Rovva search feature to find a location near to you.

Question 13

Do I need to book business lounges and community meeting rooms?

Accepted Answer

You don't need to book a business lounge but we do recommend that you let the centre team know you're visiting the day before as in some buildings there is additional building security. You have complimentary access to book the community meeting room in your "home" centre which is bookable on the day for up to two hours on a first come first served basis.

Question 14

How long can I stay, and how frequently can I use a business lounge or community meeting room?

Accepted Answer

You are welcome to use a business lounge all day. The community meeting room can be booked for a maximum of two hours – one booking per day.

Question 15

Can I use other workspaces, like offices, and meeting rooms?

Accepted Answer

You are able to book a day office for the day and receive a 10% discount for meeting room bookings.

Question 16

Can I bring a colleague or client with me?

Accepted Answer

Use of the lounge is limited to just the individual with the Virtual Office plan. If you book a meeting room or day office then of course you're welcome to bring a visitor.

	Virtual Office Address	Virtual Office Mobile	Virtual Office Workspace	Virtual Office Address Virtual Office Mobile Virtual Office Workspace
Professional business address Base your business at a prestigious location
Mail Handling Collect your mail at the centre or have it forwarded daily, weekly or monthly
Local telephone number Local telephone number to enhance your local presence
Live Receptionist Someone to answer calls professionally in your company name
Unlimited Business Lounge access Work where and when you need to with access to over 3,300 business lounges
Community Meeting Room usage Complementary access to a community meeting room for 2 hours per day
Private Office access 5 day office use at your selected centre
	From£33a month*	From£93a month*	From£141a month*	From£33a month* From£93a month* From£141a month*

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