What is a mail forwarding service?

A mail forwarding service, like the one offered through Rovva’s virtual offices, is a service that allows you to receive mail to your registered business address. This mail is sent to wherever you may be at the time. This means that you can have a registered office address while still working remotely. 

How does a mail forwarding service work? 

Instead of using your personal address as a point of contact for employees, clients and investors, you use a commercial mailing address associated with a virtual office. When the mail arrives at your office address, you’re notified and then the package is forwarded to you. 

Who needs a mail forwarding service? 

A mail forwarding service is incredibly helpful for anyone who needs to do business outside of a traditional office setting. This may be start-ups who are working remotely, freelancers, digital nomads or expats. By having a registered office address associated with you or your business, you can create a reliable and professional image to new clients and customers. 

No matter whether you’re in the stage of company formation, or your team is going fully remote, a virtual office with a mail forwarding system is an essential part of your remote business. 

What are the benefits of a mail forwarding service? 

A mail forwarding service is a must-have for business owners who work remotely. Here’s why. 


When you’re a freelancer or a small business owner, you frequently receive packages and letters. It can be very inconvenient if you’re not at home when the package arrives, and time-consuming to have to drive to a delivery depot in the middle of a working day. 

If you’re not there to receive your package, there’s a chance poor delivery services could even put your identity, packages and business at risk. 

Lower cost 

Postal mail can be expensive, and often it’s an unnecessary extra cost for a small business. Sorting mail can also take up much-needed time and staff resources that you could be allocating to your more essential business needs. 

Maintain a professional appearance 

If you and your team are working remotely, you shouldn’t use your personal address. By having a client-facing address that’s in a city or financial district, you add more professionalism to yourself and your business brand. 

A London office address adds more credibility to your brand, making it easier for you to branch out regionally or internationally. 

And by having a professional mailing account, you can project the image of reliability and trustworthiness that you need. 

It also helps if you are following up on cold leads, because an official address offers reassurance that you are a legitimate business. 


With more people working remotely than ever, it is important to create a home-work balance. Having business mail arriving at your home can start to intrude on this balance. 

Business addresses also receive a lot of junk mail. Having this arrive at your home can be annoying and intrusive. 

It’s also likely that you’ll have your mailing address in a public domain. If you were using your personal address, this would limit your privacy and might possibly be a safety risk. 


Rovva’s mail forwarding service is safe and secure. If you are getting valuable or important parcels delivered, you can be confident that your parcels and letters are well looked after. 

If valuable items and important documents go missing, it could cost a lot of money. If sensitive information is stolen, you (or your customers or clients) could become the victim of fraud or hacking as a result. This is not a risk that a freelancer or small business owner can afford to take. 

Sort your junk mail 

Business addresses frequently get lifted off the internet. This means that you can end up receiving lots of junk mail. Rovva’s mail forwarding system will sort through your junk and only send you the mail that is important. This saves you and your employees time, meaning they can get on with more important things. 

Make sure you never miss an important mail 

Mail that goes missing can be fatal for small businesses. Whether it’s a bank statement, a contract or a return, any missed mail could result in missed business. 

Having a mail forwarding service can help you to deliver more reliable and responsive customer service, as you can make sure that no mail correspondence gets missed. 

It is a great benefit for employees and freelancers 

Having a mail forwarding service also allows your freelancers and employees to receive all the relevant post they may need. This means your staff can feel confident that they are looked after, and can order parcels for business purposes. 

Employees and freelancers may also live in areas that cost more to ship to. By getting their parcels shipped to your office address and then to their home, it’s more convenient for them. 

A solid business relies on happy employees. A virtual office space with a mail forwarding service is one way you can make sure your staff are well looked after. 

Physical storage 

As a freelancer or small business, you may not have the space to store all of your mail. By using a virtual office’s mail forwarding system, you can free up some space at home. 

No need to change address 

If you move home or your primary working space changes, it can be a time-consuming process informing all of your clients about the change to your office location. You also have to change information on your communications, from your website to emails. Having a fixed business address makes a move much easier. It also reduces the risk of parcels or letters going to the wrong place. 

It’s an essential part of life for many businesses

No matter whether you’re a freelancer or a small business owner, a virtual office that has a mail forwarding service will help you to take your services to the next level. 

Mail forwarding makes your business look more professional and therefore inspires confidence in you from your customers. It’s also an essential part of any smaller business that might be increasingly working from home. 

If you’d like to find out more about Rovva’s mail handling services, head over and view our virtual office products.

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Your complete business toolkit

Rovva puts everything you need for your business in one place. From an accountancy helpline to a drop-in business lounge - we've got everything covered.

Your complete business toolkit

Rovva puts everything you need for your business in one place. From an accountancy helpline to a drop-in business lounge - we've got everything covered.