Question 1

Can I use a Virtual Office Address on my business stationery and website?

Accepted Answer

Yes, you can use your Virtual Office Address wherever you want to promote your business; on your business cards, website and email signature.

Question 2

Can I use a Virtual Office Address for my registered business address?

Accepted Answer

Yes you can, however due to UK law you will need to display your company name on a sign in the lobby of your Virtual Address location. There is a £99 set up fee and a further monthly charge of £19 to maintain this.

Question 3

Is a Virtual Office Address a real building?

Accepted Answer

Yes, all Virtual Office Addresses are in professional business centres, containing workspace and meeting rooms.

Question 4

What happens if a customer turns up at my Virtual Office Address?

Accepted Answer

The receptionist will greet them, and explain that you are not on the premises today and take a message for you. If you have arranged to meet someone, we will notify you.

Question 5

Can I use a Virtual Office Address for a Google My Business listing?

Accepted Answer

You can use a Virtual Office Address with a large range of online listing and directory services. ‘Listings on Google My Business can only be created for businesses that either have a physical location that customers can visit or that travel to visit customers where they are.’ – This is true as your customers are welcome to visit your physical centre location and judging from the product you’ve bought, you will probably also travel to visit customers. ‘Service-area businesses can't list a ‘virtual’ office unless that office is staffed during opening hours.’ - All our locations are staffed during normal opening hours. Whilst our Virtual Office Addresses technically meet the criteria for a Google My Business listing, there may be instances where customers are not able to list their location.

Question 6

Is there a compliance process?

Accepted Answer

UK Money Laundering Regulations require virtual office providers to verify the identity of each director who owns more than 25% of the company. This requires you to provide proof of ID, address and company registration information before we are able to handle your mail.

Question 7

How does the mail handling service work?

Accepted Answer

The team at your Virtual Office Address will hold your mail and you can come in to collect it during normal opening hours – typically 9am to 5:30 pm but may vary according to your location. For an additional monthly cost you can have your mail forwarded on a daily, weekly or monthly basis to an address of your choice. If you would like to find out more about the mail forwarding service, speak to the team at your Virtual Office Address. *Not included in the USA

Question 8

When can I start using mail handling or mail forwarding?

Accepted Answer

Within 24 hours of signing up to your plan, you will be contacted by the team at your Virtual Office Address to get your services set up.

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